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ITIL® 4 Strategist Direct, Plan and Improve

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) is one of the advanced-level modules within the ITIL 4 certification scheme. It focuses on providing individuals with the skills and knowledge needed to align IT strategies with business objectives, plan and build a continuous improvement system, and lead organizational change.

A key component of both, ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams, the ITIL 4 Strategist DPI is a universal module that will set you well on your way to bagging senior IT service management roles. The ITIL 4 Strategist DPI, a designation offered by AXELOS to practitioners who demonstrate their understanding by passing the exam, validates your expertise as an ITSM professional.

ITIL®, ITIL® Strategist Direct Plan and Improve, and AXELOS are registered trademarks of AXELOS Limited, used under the permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under the permission of AXELOS Limited. PeopleCert® is the registered trademark of PeopleCert International Ltd., the sole Examination Institute (EI) for the delivery of AXELOS Accreditation and Examination services worldwide.

What you’ll learn?

  • Understanding how to align IT strategies and services with the overall business objectives and priorities
  • Developing the capability to plan, implement, and improve effective and efficient services
  • Leading organizational change, fostering a culture of continual improvement, and ensuring that IT delivers maximum value to the business
  • Skills to build a ‘learning, improving’ IT organization with an effective strategic direction
  • Practical tools and strategies to deliver continual improvement with agility
  • Experiential learning with real-world simulations, engaging activities

Who Should Attend the ITIL® 4 Strategist Direct, Plan and Improve Course?

  • IT Managers
  • Service Owners
  • Process Owners
  • IT Practitioners
  • Continuous Improvement Managers
  • Service Management Professionals
  • IT Professionals
  • Business Managers
  • Business Process Owners
  • Project Managers
  • ITSM Managers
  • IT Professionals in Digital
  • IT Professionals in Product
  • IT Professionals in Development
  • IT Professionals in Service
  • Professionals transitioning to ITIL 4

Exam Format

The ITIL 4 Strategist: DPI exam is typically a multiple-choice exam

Questions are designed to assess the candidate's understanding of key concepts related to directing, planning, and improving IT services within the ITIL framework

The duration of the DPI exam may vary, but it typically lasts for a specified period, such as 90 minutes

ITIL® 4 Strategist Direct, Plan and Improve Prerequisites

ITIL 4 Foundation or ITIL 4 Managing Professional Transition certification is required

Key Features

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ITIL® 4 Strategist DPI Training Material Accredited by Peoplecert
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Real-World Simulations, Activities
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ITIL® 4 Strategist Certified Experts with 15+ years of Industry and Training Experience
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Tips and Techniques to Clear ITIL® certification
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Exam Fee Included in Course Fee*
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24/7 Support via Email, Online Chat, Telephone

Course Agenda

Syllabus of ITIL® 4 Strategist Direct, Plan and Improve Course

  • Direction
  • Planning
  • Improvement
  • Operating model
  • Methods
  • Risks
  • Scope of Control
  • Vision and Mission
  • Strategy, Tactics, Operations
  • Governance, Compliance, Management
  • Policies, Controls, Guidelines
  • Value, Outcomes, Costs, Risks
  • Cascading Objectives and Requirements
  • Effective Policies, Controls and Guidelines
  • Placing Decision-Making Authorities
  • Role of Risk and Risk Management in DPI
  • Impact of Governance on DPI
  • Sufficient, Not Excessive Controls
  • ITIL Continual Improvement Model in Service Value System
  • Assessment Objectives, Outputs, Requirements, Criteria
  • Assessment Method for Particular Situation
  • Prioritizing Desired Outcomes of Improvement
  • Build, Justify, Advocate for Business Case
  • Improvement Reviews
  • Analysis of Lessons Learned
  • Continual Improvement at all Levels of SVS
  • Organizational Change Management
  • Key Principles and Methods of Communication
  • Manage Different Types of Stakeholders
  • Effective Stakeholder Communication
  • Establishing Effective Feedback Channels
  • Establishing Effective Interfaces Across the Value Chain
  • Indictors to Support Growth Objectives
  • Metrics to Support Growth Objectives
  • Addressing the 4 Dimensions
  • Applying the Guiding Principles
  • Value Stream Mapping
  • Optimization of Workflow
  • Elimination of Waste
  • Ensuring and Utilizing Feedback

FAQ

ITIL 4 Strategist: DPI is an advanced-level module within the ITIL 4 certification scheme. It focuses on providing individuals with the skills and knowledge needed to align IT strategies with business objectives, plan and build a continuous improvement system, and lead organizational change.
Key components include alignment with business objectives, planning and building a continual improvement system, leadership and organizational change.
Learning objectives include understanding key concepts, aligning with business strategy, planning for improvement, developing leadership skills, understanding governance and compliance, and effective communication and feedback.
While there is no formal prerequisite, it is recommended that candidates have a foundational understanding of ITIL 4 concepts and have completed the ITIL 4 Foundation certification.
The module is designed for IT and business professionals involved in service management, including IT Managers, Service Owners, Process Owners, IT Practitioners, Continuous Improvement Managers, and Service Management Professionals.
Upon successful completion of the ITIL 4 Strategist: DPI module, candidates are eligible to take the associated certification exam and achieve the ITIL 4 Strategist: Direct, Plan and Improve certification.
The exam is typically a multiple-choice format. The number of questions, pass mark, and duration may vary, and it is generally a closed-book exam.
The duration of the exam may vary, but it typically lasts for a specified period, such as 90 minutes.
Yes, the ITIL 4 Strategist: DPI certification does not expire, and it is valid for a lifetime.
The certification demonstrates a high level of proficiency in directing, planning, and improving IT services within an organization.
While it is not mandatory, having a foundational understanding of ITIL 4 concepts through the ITIL 4 Foundation certification is recommended for better preparation.
Yes, Group Trainings are completely customized to address collective training needs for your entire team/organization.
Project Management
ITIL 4 Strategist Direct Plan and Improve Certification
Duration: Duration 4 Days
money: Course Fee $999 - $1399
  • Flexible Schedule
  • Practise Mock Exam will be provided
  • Completion certificate will be provided
Schedule

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